Every unanswered message is a sale walking away. We run always on customer chat for ecommerce brands. AI replies in seconds, and trained people handle the conversations that actually decide the sale. Every hour, every night, all year.
Helping ecommerce business owners recover revenue from an AI + Human Chat System.
AI answers the routine questions instantly. Trained people take over anything complex, emotional, or high value, inside a minute, at any hour.
Founded in 2020 and headquartered in India, DHV IT SOLUTIONS runs live customer conversations at scale, so growing brands never lose a sale to an unanswered message.
We are not a software company that bolted on a support team. We built the training floor first, and that floor is what your customers reach when a question actually matters.
We started by learning how to run high volume, round the clock customer conversations properly: screening for written English, training on tone, and building the quality checks that keep standards from slipping at 3 AM. Today a hundred and fifty people rely on this operation for their livelihood, which is exactly why the standards are not a marketing line.
When an ecommerce brand hands us their inbox, they get that same floor: named agents trained on their catalogue and voice, an AI layer handling the routine questions instantly, and someone accountable when a reply misses. Before we manage your customers, we take the time to understand your product, your people, and your promise.
Every agent is screened on written English and trained on your brand voice before they touch a live queue.
Our floor is fully staffed through your night, not a skeleton crew, not an answering service.
Response times, escalations, and recovered revenue reported daily. If our number and yours disagree, yours wins.
We staff up ahead of Q4 instead of during it, so you get the same coverage in December as in July.
We are early into ecommerce, so instead of borrowed logos we will show you exactly how the operation runs. Judge us on this.
Every conversation gets a real answer fast, not an auto acknowledgement that buys time. Speed is measured per conversation, not averaged to look good.
Frustration, hesitation, and high value baskets route to a trained human, not another scripted loop. Someone decides, and someone is accountable.
Agents are briefed on your catalogue, policies, and tone. You review sample replies during onboarding and can reject any agent.
Conversations are sampled and scored continuously. Coaching happens the same week, not at a quarterly review.
Response times, resolution split, and attributed revenue, all reconciled against your own store reporting, methodology shared before you sign.
Agents work inside your helpdesk with role limited access. We do not export or store your customer database, and access ends the day someone rolls off.
Seasonal volume is planned for in advance, so Black Friday is covered by trained people rather than panic hires.
The guarantee is what holds us accountable. We would rather earn the renewal than trap you in a term.
Every conversation gets a real answer fast, not an auto acknowledgement that buys time. Speed is measured per conversation, not averaged to look good.
Frustration, hesitation, and high value baskets route to a trained human, not another scripted loop. Someone decides, and someone is accountable.
Agents are briefed on your catalogue, policies, and tone. You review sample replies during onboarding and can reject any agent.
Conversations are sampled and scored continuously. Coaching happens the same week, not at a quarterly review.
Everything that happens between a customer's question and your confirmed order, covered, staffed, and measured.
Most brands pick a bot or pick a rep and live with the trade off. We do not think that is a real choice, so we run both, with a clear line between them.
A named, trained team covering your storefront around the clock, including the nights, weekends, and holidays your in house team cannot economically staff. Shifts are planned, not improvised, so coverage does not thin out at 3 AM.
Book a Call →An AI layer trained on your catalogue and tone answers order status, sizing, and policy questions in seconds. Anything complex, emotional, or high value routes to a real person inside a minute. Customers never sit in a loop.
Hesitation at checkout is usually one unanswered question. We catch it live: sizing doubts, shipping cutoffs, returns policy, payment worries. Then we resolve it while the customer still has the tab open.
Where's my order, can I change the address, this arrived damaged. Handled properly, these conversations protect the repeat purchase instead of triggering a chargeback or a one star review.
Chat volume does not rise gently into Black Friday. It spikes. We staff up ahead of your peak instead of during it, so your highest margin days are covered by trained people rather than panic hires.
Our HR and training teams recruit, screen, and upskill customer facing specialists. If you would rather build in house, we can source and prepare the people, ready for live queues from day one.
Helpdesk setup, CRM and Shopify integrations, routing rules, workflow automation, and the reporting layer behind it all, configured and maintained by the same team that runs your queue.
Sampled conversation scoring, response time tracking, escalation audits, and attributed revenue, delivered daily. You see what worked and what missed before we tell you about it.
No six-month rollout, no vague go-live date. Here is exactly what the first week looks like.
Catalogue, policies, tone, and the twenty questions your customers ask on repeat.
AI layer trained on your material. Your named agents start onboarding on your brand voice.
We run alongside your current setup, correcting replies before a single customer sees one.
Live coverage, escalation paths set, reporting switched on and landing in your inbox daily.
Nobody budgets for the sales they never knew they lost. Slide your real numbers in. This is the same math we walk through on your call.
No email gate, no gotcha. If the number looks too good, that is your signal to challenge us on the call. Please do.
Estimate only, based on published cart abandonment and response time benchmarks, not a forecast for your store. We replace these assumptions with your real chat logs on the call.
Roughly 2,400 orders a year currently walking away unanswered.
Per Month
Per Day
Leak Rate
The losses are not spread evenly across the day. They cluster in three predictable places.
A serious share of DTC traffic lands after the workday ends. People shop from the couch. If your team logs off at six, those carts sit until morning, and mornings are too late.
Two full days of questions piling into a queue nobody is watching. By Monday the customer has either bought elsewhere or cooled off entirely.
An upset customer, a $400 basket, a returns question with a real story behind it. A bot loops and a rushed rep copy pastes. Both cost you the customer and the lifetime value behind them.
An in house team costs the most to staff exactly when your customers are least likely to be shopping, and goes dark right when evening traffic peaks.
The same team that comfortably handled October drowns in November, and the misses happen on your highest margin days of the year.
We staff up ahead of your peak instead of during it. No scrambling to hire seasonal reps in October, no training bottleneck in November. Same coverage in December as in July.
We would rather lose the deal than sell you a number we cannot hit. So we put ours in writing.
Written into the agreement, with the target set against your own numbers, not a range we picked off a slide. If your chat logs do not support it, we will say so on the call and save us both the trouble.
Book a 15 Min Call →Below a certain volume the math simply does not work, and we would rather tell you now than three months into a contract.
Including the uncomfortable one.
Six specialised departments working in sync to keep customer conversations covered on every shift, in every time zone, 24 hours a day.
Our strength is the floor itself. Every department exists so that the person replying to your customer at 2 AM is trained, supported, and accountable.
Recruiting, onboarding, and supporting every team member, from first interview to daily operations and beyond.
They own queue health on every shift, watching response times, handling escalations, and mentoring agents daily.
The people your customers actually talk to, screened on written English, trained on your brand, live around the clock.
Brand onboarding, tone calibration, and refreshers, so a new agent sounds like your team from their first shift.
Round-the-clock supervision, sampled conversation scoring, and the daily reporting that lands in your inbox.
Helpdesk setup, Shopify and CRM integrations, routing rules, and the AI layer configured on your catalogue.
3+ years, real stories, real lives changed. These are our own people, in their own words, the team behind every conversation we handle.
Join a team that believes in your potential, even before you do. Real growth, real opportunity, real life change.
See Open Positions →Remote. Flexible shifts. Real growth. We are looking for content professionals and digital specialists worldwide. Your location does not matter, your talent does.
We are looking for motivated individuals ready to grow in a fast-paced, people-first environment. Flexible shifts, real mentorship, real growth.
Remote · Full time
Lead a team of content writers, manage daily operations on digital platforms, ensure quality standards, and drive engagement metrics. You will be the backbone of our content delivery pipeline.
Remote · Full time
Create engaging, empathetic, and authentic written content for global digital platforms. You will represent brand voices, build conversations, and help users feel genuinely connected.
Remote · Full time
Manage and refresh media libraries, visual assets, and platform profiles. You ensure everything looks on-brand, current, and campaign-ready across all digital touchpoints.
Remote · Full time
Source, screen, and onboard talented individuals across content and digital roles. You are the first impression of DHV IT SOLUTIONS for every new team member who joins us.
Remote · Full time
Monitor content quality across platforms, track performance metrics, and generate reports that help the team continuously improve. You are the standard-bearer for everything we publish.
Remote · Full time
Drive brand visibility for DHV IT SOLUTIONS across digital channels. From social media strategy to ad copy and campaign execution. You make sure the world knows who we are.
If you didn't find the right job above but still feel you could be a part of DHV IT SOLUTIONS, we'd love to hear from you. Share your resume and we'll reach out when the right opportunity comes up.
If you are a brand looking at our services instead, the answers you want are on the Contact page.
Fifteen minutes, and a straight answer either way. Whether you are a brand sizing us up or a candidate looking to join, we reply within one business day.
Tell us your chat volume, response times, and average order value, and we will tell you what is realistically recoverable, or that it is not worth it.
India
info@dhvitsolutions.com
@dhv_it_solutions
Client chat coverage runs 24/7, 365. Sales & HR: Mon to Sat, 10:00 AM to 7:00 PM IST
We will get back to you within 24 hours.
Straight answers on how the service actually runs. More on the numbers and the guarantee itself is on the Guarantee page.
What information we collect, how we use and protect it, and the choices available to you.
DHV IT Solutions (“DHV IT Solutions,” “DHV,” “we,” “our,” or “us”) is a managed backend IT services provider based in Shamli, Uttar Pradesh, India. We understand that your privacy is important to you, whether you are a visitor to our website, a prospective client, or a current client, including clients based in the United States. This Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you.
By using dhvitsolutions.com (the “Website”) or otherwise submitting information to us, you consent to the practices described in the most recent version of this Privacy Policy. You should also read our Terms of Use, which govern your general use of the Website and any additional terms that may apply to particular services.
“We,” “our,” and “us” mean DHV IT Solutions and its affiliates. “You,” “your,” “visitor,” or “user” means the individual accessing the Website or engaging with us.
This Policy applies to personal information we collect through the Website, through sales and support communications, and in the course of onboarding and administering our relationship with clients (e.g., billing contacts, account administrators, and authorized users of our helpdesk).
This Policy does not govern personal data that DHV IT Solutions processes on a client’s behalf while delivering managed backend IT services, for example, data residing on a client’s servers, databases, or applications that we manage, monitor, or support. Section 3 below explains how that data is handled.
Non-personal information is information that does not identify you individually, such as browser type, device type, general location, referring pages, and aggregated Website usage statistics. Because non-personal information cannot be tied to you as an individual, we may use or share it without restriction.
Personal information is information that identifies you as an individual, such as your name, business/company name, job title, work email address, phone number, billing address, and information about the services you are interested in. We may collect personal information from you in a variety of ways, including:
As a managed backend IT services provider, DHV IT Solutions may be granted access to, or may host, monitor, store, or transmit data belonging to our clients and their own end users or customers in the course of delivering services such as server administration, infrastructure monitoring, database management, backups, and technical support.
When we handle such data, we act as a service provider or processor performing services strictly on the client’s instructions, as set out in the applicable MSA, SOW, and/or Data Processing Agreement (DPA) between DHV IT Solutions and that client. This website Privacy Policy does not govern our handling of that data. Individuals with questions about how their personal data is handled within a client’s systems or applications should contact that client directly, not DHV IT Solutions.
We maintain confidentiality obligations, access controls, and technical and organizational safeguards around data we encounter while performing managed IT services, consistent with our contractual commitments and applicable law.
We may use cookies and related technologies, such as web beacons, on the Website. A cookie is a small text file placed on your device by a web page server. Cookies cannot run programs or deliver viruses to your device, and are uniquely assigned to you so that they can only be read by a server in the domain that issued them.
Cookies help us recognize returning visitors and streamline your experience, for example, by remembering information you have previously provided. A web beacon is a small graphic image that allows the party that set it to collect information such as browser type, IP address, and viewing time. We may use web beacons to understand how visitors navigate the Website.
We may also use third party analytics, CRM, and communications tools to help us operate the Website and manage enquiries and client communications. Data collected by such tools on our behalf is used solely by or for DHV IT Solutions and is shared externally, if at all, only on an anonymized, aggregated basis unless otherwise disclosed in this Policy.
You can accept or decline cookies through your browser settings. Most browsers accept cookies automatically, but you can usually modify your settings to decline them. If you decline cookies, some interactive features of the Website may not function as intended.
We may use personal information collected from or about you to:
We may combine personal information collected online with information you provide through other channels. We may also de-identify information by removing identifiers such as your name and email address; once de-identified, that information is treated as non-personal information.
We may also use personal information to protect our rights or property, to protect the health, safety, or welfare of any person, and to comply with applicable law, regulation, court order, or other legal process.
We do not share personal information collected through the Website with unrelated third parties without your permission, except as described in this Policy.
In the ordinary course of business, we may share personal information with companies we engage to perform services on our behalf, such as cloud hosting providers, payment processors, email and CRM platforms, and helpdesk/ticketing tools. We do not authorize these providers to use your information for any purpose other than providing the services we have engaged them to perform.
We do not sell, rent, or trade your personal information. We may disclose personal information in connection with a corporate transaction, such as a merger, acquisition, financing, reorganization, or sale of assets.
We may be legally compelled to disclose personal information in response to a court order, subpoena, search warrant, or other lawful request, and we may cooperate with law enforcement authorities investigating unlawful activity or activity harmful to others.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to maintain our business relationship with you, meet contractual, accounting, tax, and legal obligations, and resolve disputes. When personal information is no longer needed for these purposes, we take reasonable steps to securely delete, destroy, or anonymize it.
DHV IT Solutions is based in Shamli, Uttar Pradesh, India. If you are located in the United States or elsewhere outside India, information you provide to us will be transferred to, and stored and processed in, India and potentially other countries where we or our service providers operate, which may have data protection laws different from those in your jurisdiction. By using the Website or engaging our services, you understand that your information may be transferred to and processed in India. We take reasonable steps to ensure that any such transfer is subject to appropriate safeguards consistent with applicable law.
We may contact you by email or telephone regarding our services, content, or matters relevant to an active engagement. Some features of the Website allow you to contact us using an online form; if your message requests a response, we will typically reply by email. We cannot guarantee that email communications will be secure from unauthorized interception.
Where we send marketing communications, we do so consistent with applicable law, including the U.S. CAN-SPAM Act. Every marketing email includes a means to unsubscribe, and you may opt out of marketing communications at any time by using that mechanism or by contacting us at the email address below. Transactional or service related communications concerning an active engagement (for example, support ticket updates, maintenance notices, or billing matters) are not marketing communications and may continue even if you opt out of marketing.
We implement generally accepted technical and operational security measures designed to protect personal information from loss, misuse, unauthorized access, alteration, or destruction. Access to personal information is limited to authorized personnel and vendors who are required to keep it confidential. Despite these precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may access, correct, update, or request deletion of personal information you have submitted to the Website, and you may unsubscribe from our mailing lists at any time. To do so, please contact us at the email address in Section 16, or follow the unsubscribe instructions included in our emails.
If you are a resident of California or another U.S. state with an applicable privacy law (such as the CCPA/CPRA and similar state statutes), you may have some or all of the following rights, subject to certain exceptions:
To exercise any of these rights, please contact us at the email address in Section 16. We may need to verify your identity before completing your request, and you may designate an authorized agent to submit a request on your behalf where permitted by law.
The Website may contain links to third party websites that we believe may be useful or of interest to you. DHV IT Solutions is not responsible for the privacy practices or content of such websites, and we encourage you to review their respective privacy policies.
Our Website and services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected personal information from a minor, please contact us at the email address in Section 16 and we will delete it promptly.
DHV IT Solutions may modify this Privacy Policy from time to time. Material changes will be reflected on this page with an updated effective date, and where appropriate, we will provide additional notice. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Policy.
This Privacy Policy is governed by and interpreted in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. The courts at Shamli, Uttar Pradesh shall have exclusive jurisdiction over any disputes arising from this Policy.
All disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996, with the seat and venue of arbitration at Shamli, Uttar Pradesh.
For clients and visitors located in the United States, nothing in this Policy is intended to limit any statutory privacy rights available to you under applicable U.S. state law, as described in Section 11.
This Policy should be read together with, and in harmony with, any other policies or agreements of DHV IT Solutions, including any Master Services Agreement, Statement of Work, or Data Processing Agreement applicable to your engagement.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
DHV IT SOLUTIONS
St Tiraha, Beside HP Petrol Pump, Shamli, Uttar Pradesh, India, 247776
Email: privacy@dhvitsolutions.com | support@dhvitsolutions.com
Website: https://www.dhvitsolutions.com
The terms that govern your access to and use of the dhvitsolutions.com website.
These Terms of Use (the “Terms”) govern access to and use of the dhvitsolutions.com website (the “Site”), which may be accessed via, but is not limited to, the World Wide Web, mobile phone, and other digital devices. These Terms apply whenever you access the Site, regardless of the device you use. This Agreement is for an indefinite term, and you agree that you are bound by these Terms for as long as you access the Site.
By using the Site, you agree to be legally bound by these Terms, which take effect immediately on your first use of the Site. If you do not agree to be legally bound by all of the following Terms, please do not access or use the Site. By using the Site in any capacity, you are deemed to have accepted these Terms. We also advise you to carefully read our Privacy Policy.
The Site is intended to provide a general overview of the managed backend IT services offered by DHV IT Solutions. Access to this information is free of charge and available to all, unless restricted by the laws of your respective country.
If you wish to enquire about our services, you may submit a contact, enquiry, or quote request form on the Site. Submitting an enquiry, or DHV IT Solutions responding to it, does not by itself create a client relationship, a service level agreement, or any obligation on DHV IT Solutions to provide services.
Once a proposal is accepted, all services are governed exclusively by the Master Services Agreement (MSA), Statement of Work (SOW), and/or other definitive agreement executed between DHV IT Solutions and the client, which will set out scope, service levels, fees, liability, data handling, and termination terms. If anything in these Terms conflicts with a signed MSA or SOW regarding the delivery of services, the MSA or SOW will govern.
Unless otherwise stated, copyright and all intellectual property rights in all materials presented on the Site (including but not limited to text, audio, video, and graphical images), trademarks, and logos are the property of DHV IT Solutions, its affiliates, and associates (if any) and are protected under applicable Indian laws. Any infringement will be vigorously defended to the fullest extent permitted by law.
Access to and use of the Site is provided by DHV IT Solutions subject to the following terms:
You agree not to use the Site or any associated communication channels (including forms, chat, or support ticketing) to:
By submitting your contact details through any form, chat widget, or subscription option on the Site, you agree that DHV IT Solutions and its representatives may contact you by email, telephone, SMS, or WhatsApp regarding your enquiry, a proposal, or service related updates.
If you are located in India: you acknowledge that DHV IT Solutions may contact you notwithstanding your number’s registration on the National Do Not Call (NDNC) registry or Do Not Disturb (DND) preference, to the extent you have consented to such contact when submitting your details and to the extent permitted by applicable Indian telecom regulations. Our enquiry forms may include a declaration substantially as follows, which you acknowledge and agree to when submitting your information: “I authorise DHV IT Solutions and its representatives to contact me with updates and notifications via Email / SMS / WhatsApp / Call. This will override DND / NDNC.”
If you are located in the United States or another jurisdiction with equivalent telemarketing or messaging protections (such as the U.S. Telephone Consumer Protection Act, TCPA): DHV IT Solutions will seek your prior consent before placing autodialed or automated marketing calls or texts to you, consistent with applicable law. You may withdraw consent and opt out of marketing communications at any time using the unsubscribe mechanism provided or by contacting us at the email address in Section 14. Service related and transactional communications concerning an active engagement (for example, ticket updates, maintenance notices, or billing matters) are not marketing communications and may continue regardless of marketing opt out status.
By continuing to use our Site and services, you consent to this communications policy as applicable to your location, and waive any liability of DHV IT Solutions arising out of contact attempts made in good faith and in accordance with this Section.
Any material made available on the Site shall not be construed as technical, cybersecurity, legal, or professional advice. DHV IT Solutions disclaims any and all responsibility for the effect of any such information wrongly relied upon. You must not rely on any statement published on the Site without first seeking specialist professional advice or, where applicable, entering into a signed engagement with us. The Site’s material is provided “as is” without any warranty of any kind. DHV IT Solutions does not guarantee the accuracy or completeness of the material and is not responsible for any loss or damage arising from the use of the Site, including but not limited to:
You must take appropriate precautions, as we do not accept responsibility for any infection by virus or other contamination that may harm your system through your use of the Site. Nothing in this Section is intended to limit, expand, or otherwise affect the liability, warranty, service level, or data handling terms set out in a signed MSA or SOW governing DHV IT Solutions’ delivery of managed IT services to a client.
The Site and services of DHV IT Solutions are intended solely for business owners, IT decision makers, and working professionals aged 18 and above. Minors must obtain permission from a parent or guardian before accessing or participating in any activity on the Site. Minors should never reveal personal information such as telephone number, home address, or email address on any part of the Site.
All content on the Site is for general information and use only. It does not constitute advice and should not be relied upon in making any business, technical, financial, or legal decisions. DHV IT Solutions disclaims all warranties, expressed or implied, regarding the materials found on the Site.
These Terms may vary from time to time. Please ensure that you review them regularly, as you will be deemed to have accepted any changes if you continue to use the Site after changes have been posted.
These Terms shall be governed by and interpreted in accordance with the laws of India, specifically the Information Technology Act, 2000 and other applicable statutes. The courts at Shamli, Uttar Pradesh shall have exclusive jurisdiction over any disputes arising from these Terms.
All disputes shall be adjudicated through arbitration under the Arbitration and Conciliation Act, 1996, with the seat and venue of arbitration at Shamli, Uttar Pradesh.
For clients and visitors located in the United States, nothing in these Terms is intended to limit any non-waivable statutory rights or protections available to you under applicable U.S. law.
While DHV IT Solutions will strive to provide consistent access to the Site, we do not guarantee uninterrupted access and are not liable for any delay or disruption in service arising from circumstances beyond our reasonable control, including but not limited to natural disasters, power failures, internet outages, or government restrictions.
These Terms should be read together with, and in harmony with, our Privacy Policy and any other policies of DHV IT Solutions. Where you have entered into a Master Services Agreement, Statement of Work, or other definitive agreement with DHV IT Solutions, that agreement governs your engagement for services, and these Terms continue to apply to your use of the Site itself.
If you have questions about these Terms, please contact us at:
DHV IT SOLUTIONS
St Tiraha, Beside HP Petrol Pump, Shamli, Uttar Pradesh, India, 247776
Email: support@dhvitsolutions.com
Website: https://www.dhvitsolutions.com